ALM Exchange Policy
ALM recognizes that refusing exchanges creates a bad situation for the dealership and the buyer (hereby referred to as you). A test drive can only tell you so much about a vehicle. You often don’t know whether you like driving a vehicle until you have had it for a couple days. From your perspective, it’s unfair to refuse exchanges within a reasonable timeframe.
While the vast majority of dealerships don’t have an exchange policy, ALM considers it a positive customer service experience. A dealership that’s truly focused on helping people choose the vehicles that match their needs will make it easy for them to return a vehicle that they don’t like. It’s a good service to offer clients. Who wouldn’t want the option to exchange a vehicle? When you purchase a vehicle from ALM, we want you to be absolutely happy with your new vehicle. That is why we offer a 5-day exchange policy (or 300 miles whichever comes first). Within 5 days after your vehicle is delivered, you can swap your vehicle for any other in stock at ALM that matches your budget and credit (see store for details).